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The DisplayControl does not respond when it is selected on the SMARTboard. What should I do?
Troubleshoot item The DisplayControl does not respond when it is selected on the SMARTboard. What should I do? Check the two LEDs in the…
The presenter tool does not work (but the batteries are not empty). What should I do?
Troubleshoot item The presenter tool does not work (but the batteries are not empty). What should I do? A presenter tool sends a…
I connected my Brightspace course to the wrong Grasple course, how can I fix this?
Troubleshoot item I connected my Brightspace course to the wrong Grasple course, how can I fix this? Please contact…
Only the logo is shown on the displays. What should I do?
Troubleshoot item Only the logo is shown on the displays. What should I do? Somebody has selected another quadrant and left the room without…
Students cannot see the recorded meeting, what should I do?
Troubleshoot item Students cannot see the recorded meeting, what should I do? Students can only see recordings for meetings if they were…
Uploading slides is very slow, what should I do?
Troubleshoot item Uploading slides is very slow, what should I do? This is often caused by a large amount of LaTeX formulas contained in the…
What can I do if I get an error using Virtual Classroom?
Troubleshoot item What can I do if I get an error using Virtual Classroom? Cookies might be blocking your browser activity. Start by…
I cannot edit the meeting, what happened?
Troubleshoot item I cannot edit the meeting, what happened? It might be that you set the meeting date and time to Now . In this case, you…
I cannot save the Virtual Classroom meeting, what should I do?
Troubleshoot item I cannot save the Virtual Classroom meeting, what should I do? It could be that the calendar tool is disabled. Follow the…
How can I fix my poor audio quality?
Troubleshoot item How can I fix my poor audio quality? Reposition the microphone closer to your face, as some microphones are directional…