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Service Design

Creating new services based on user and provider insights Service design goes beyond products because it includes designing for relations between users and providers in situated (digitized) activities. The master class offers a better understanding of such activities, and help in analyzing current services and proposing new services. Date 11 & 12 December 2024 Group size 8-16 participants Location Industrial Design Engineering, TU Delft Deadline 2nd of December 2024 Curriculum The Master Class Service Design in 2024 focuses on a number of topics that make service design different from other types of designing (such as product design, interaction design, etc.). First, we look at tools that help us pay attention to the user experience of services over time, and in relation with service providers. Second, we consider how service design addresses a need among clients to enhance their capability to co-create services with a broad range of stakeholders. Learning Objectives During this master class you will: gain insights into current developments in the design field and understand what Service Design comprises; learn research and prototyping techniques (like journey mapping and acting out) to design new service propositions while focusing on the experiences of users and providers; explore new service ideas by creating stakeholder maps and early business models. Content Overview of latest trends in the design discipline and how service design is understood by different disciplines Practical assigments with techniques such as journey mapping, service prototyping, and value flow (business) modelling. Process steps towards developing a service concept and getting stakeholders on board As case topics we will work both on commercial services (e.g. automotive services), and non-profit or mixed services (e.g. healthcare services) Many case examples from industry and government services Speakers Dirk Snelders Dirk Snelders is full Professor of Organising Product and Service Design and associate editor of the journal Design Studies. His research and education is about the dynamic relation between design and business, in particular with a focus on service design. Programme Day 1 Day 2 Day 1 09.00 Registration and welcome coffee 09.30 Introduction and overview 10.00 Discussion with participants 12.30 Lunch (at Porceleyne Fles) 13.30 Lecture service design theory (1) 14.30 Workshop journey mapping 17.00 End Day 2 9.30 Lecture service design theory (2) 10.30 Lecture servitisation 11.30 Workshop acting out new service concepts 12.30 Lunch (at IDE) 13.45 Workshop acting out continued 16.00 Discussion on service design implementation 17.00 Wrap up and drinks Practical Information How to prepare? As preparation for this IDE Master Class, we will send you some literature and open questions one week before the IDE Master Class takes place. Materials All materials provided are included in the course fee. Handouts of all lectures will be provided with space for personal notes. Costs Master Class € 950 standard € 850 for members of BNO, KIVI IO, HumanFactorsNL € 750 for IDE alumni Courses are VAT-free Lunch, drinks, material and book are included Reduction € 100 for each additional Master Class per organisation in 2024 € 100 if you register before the 15th of September 2024

Smart Public Transport Lab

We believe that public transport plays a crucial role in developing attractive, accessible and sustainable cities and regions. The Smart Public Transport Lab develops new solutions and methods for public transport planning, operations and management. In the Smart PT Lab we are passionate about performing high level scientific research with a practical relevance and impactful outcomes. Welcome on-board! Contact the Smart Public Transport Lab 06-15908644 smartptlab@tudelft.nl News 19-11-2024 Om de 5 minuten een metro tussen Den Haag en Rotterdam, terwijl er wordt bezuinigd op het ov | Trouw 18-11-2024 TIL student Laura Drechsel wins Q-Park thesis award 14-11-2024 Eurostar is dertig! Lukt het de jarige om ook nieuwe reizigers te behagen? (Niels van Oort) 12-11-2024 Contributions of SPTL at the CVS Congress (21-22 November, Utrecht) 11-11-2024 Winnaar Cuperusprijs 2024 | Tweede prijs voor TIL student Thaddeus Weisshaar 11-11-2024 Vervoerregio en TU Delft ronden onderzoek inclusiviteit ov af (Matthew Bruno) 07-11-2024 Genomineerden Cuperusprijs: Thaddeus Weisshaar 26-10-2024 Spanje heeft meeste potentie voor nachttreinen 21-10-2024 TIL student wins European Friedrich List price, with thesis on international rail 09-10-2024 SPTL contributions at the Urbanism Next Europe Conference (9-11 October, Amsterdam) Click here for more SPTL news Upcoming events Planning Public Transport Course 2024 19-11-2024 - 22-11-2024 Melbourne, Australia 51e CVS-congres 21-11-2024 - 22-11-2024 Utrecht, the Netherlands Australasian Transport Research Forum 2024 27-11-2024 - 29-11-2024 Melbourne, Australia RailDresden2025 01-04-2025 - 04-04-2025 Dresden, Germany CASPT2025 01-07-2024 - 04-07-2024 Kyoto, Japan News 19-11-2024 Om de 5 minuten een metro tussen Den Haag en Rotterdam, terwijl er wordt bezuinigd op het ov | Trouw 18-11-2024 TIL student Laura Drechsel wins Q-Park thesis award 14-11-2024 Eurostar is dertig! Lukt het de jarige om ook nieuwe reizigers te behagen? (Niels van Oort) 12-11-2024 Contributions of SPTL at the CVS Congress (21-22 November, Utrecht) 11-11-2024 Winnaar Cuperusprijs 2024 | Tweede prijs voor TIL student Thaddeus Weisshaar 11-11-2024 Vervoerregio en TU Delft ronden onderzoek inclusiviteit ov af (Matthew Bruno) 07-11-2024 Genomineerden Cuperusprijs: Thaddeus Weisshaar 26-10-2024 Spanje heeft meeste potentie voor nachttreinen 21-10-2024 TIL student wins European Friedrich List price, with thesis on international rail 09-10-2024 SPTL contributions at the Urbanism Next Europe Conference (9-11 October, Amsterdam) Click here for more SPTL news Upcoming events Planning Public Transport Course 2024 19-11-2024 - 22-11-2024 Melbourne, Australia 51e CVS-congres 21-11-2024 - 22-11-2024 Utrecht, the Netherlands Australasian Transport Research Forum 2024 27-11-2024 - 29-11-2024 Melbourne, Australia RailDresden2025 01-04-2025 - 04-04-2025 Dresden, Germany CASPT2025 01-07-2024 - 04-07-2024 Kyoto, Japan

Krebs

Panigyrakis

Filius

Gen AI on the Fly

Exhibition & Programme 17 October 2024 – 8 January 2025 Copyright, Bias, Singularity... Generative AI has sparked heated debates, especially in academic circles. Yet, its rapid speed and creative potential are widely embraced. At TU Delft, we welcome this generative spirit and the opportunities it brings to our community as we welcome to campus the natives of Gen AI, the generation of generative AI. Join the TU Delft Library in revealing and celebrating the advantages AI has brought to academics and culture with a juried exhibition of the best of Gen AI on campus. The Gen AI on the Fly exhibition will showcase the TU Delft campus community submissions and the winners of the Gen AI artwork competition as well as explore generation (both with and without AI) through the works of art tech collaborators in the installations Letters from Nature and People/Portrait on the Fly . The programme events mostly encourage creative exploration highlighting the positive societal impacts of Generative AI and the speed of advancement, while not forgetting to expose opportunities to engineer and apply all technology critically. October 17 - 8 January Letters from Nature and the Gen AI on the Fly Competition exhibition Ai-related Can’t wait to start your exploration within AI? Start your journey at the interactive CW prototype #1 experience or at the AI Holovitrine both live in the Library main hall: Oracle web version released AI Librarian of the Future Events Past events in this theme

Climate action Programme

The Climate Action Programme was launched in 2021 and functions as a community for climate action on the TU Delft campus and beyond. We provide a platform for climate related research, education and innovation at TU Delft. Through various activities and events , we support our university's goal of creating impact for a sustainable society. Our four overarching themes of Climate Science , Climate Change Mitigation , Climate Change Adaptation and Climate Change Governance are composed of Flagships. Researchers from different disciplines co-operate within the Flagships . We foster co-operation within Flagships, between the Flagships, with other climate related researchers and with external stakeholders and partners to secure societal impact. We actively collaborate with other TU Delft initiatives including: Delft Energy Initiative We work together with the TU Delft Energy Initiative and it's energy institutes: Urban Energy; PowerWeb; Wind Energy; e-Refinery; H2; e4Battery; Social Innovation; Ocean Energy, Energy Access 4 All. Delft Sustainability Initiative TU Delft aims to be carbon neutral, climate-adaptive and circular, with contribution to the quality of life and biodiversity, by 2030. We focus on all aspects that affects our climate and the environment: from buildings and energy systems to waste management and mobility. Climate Safety & Security Centre The Climate Safety & Security Center is an interdisciplinary research center of TU Delft | Campus The Hague that combines two important societal themes - Climate Change and Safety & Security – from an engineering perspective. There is always a reason not to act. Let’s do something about this. Time is running out ― Prof Herman Russchenberg

van Verseveld

De Prisco

Half Height Horizontal

Tracing ancient settlements in Colombia with remote sensing

A team of the LDE alliance (Leiden University, TU Delft, and Erasmus University Rotterdam) asked whether it might be possible to search for signs of ancient settlements in the jungle with affordable remote sensing techniques. For an expedition in a Colombian dense forest, the team, including remote sensing expert Felix Dahle of TU Delft, joined forces with archaeologists and drone experts from Colombia. In mountainous forests, drones provide affordable access to areas that would otherwise be unreachable from the ground. A LiDAR laser scanner already proved its value in coastal observation . The big question was whether LiDAR could bypass the many treetops. Trees reflect the laser, so it was crucial to fly close so it found its way through the foliage. The team mounted a highly portable LiDAR laser scanner to a drone and went on expedition nearby ancient terraces of the Tairona culture in the Sierra Nevada of Santa Marta. “We had to find the sweet spot. Close to the archaeological sites and still secure above the canopy”, says Felix Dahle. And it passed the test. The LiDAR laser scanner create a point cloud and a detailed 3D model of the landscape. “We were able to detect ancient terraces in the jungle. We discovered that we can scan through the forest when it is not too dense, but some areas remained unfathomable. We could also distinguish several types of vegetation, which might be of great use too to find undiscovered archaeological sites.”

What trees teach us about sustainable production of materials

Trees are excellent teachers when it comes to making materials for load-bearing structures with as little resources and energy as possible. One of their secrets? When a tree grows, the direction of the wood grain adapts itself to fit the load that part of the tree is going to bear.

Exhale Sluitingsweek: A week of free events to say goodbye to Exhale and cosy up for Winter

De allerlaatste Exhale Week vindt plaats van 25 november tot 1 december en staat volledig in het teken van afscheid nemen van Exhale en het omarmen van de winter.

TIL student Laura Drechsel wins Q-Park thesis award

TIL student Laura Drechsel wins the 2024 Q-Park Student Award with her thesis called: Stories of Aging and Access - Exploring capabilities and challenges of accessibility for urban elderly through microstories. Her award-winning thesis can be found here .

TU Delft jointly wins in XPRIZE Rainforest competition in Brazil

TU Delft jointly wins in the XPRIZE Rainforest competition in the Amazon, Brazil Imagine using rapid and autonomous robot technology for research into the green and humid lungs of our planet; our global rainforests. Drones that autonomously deploy eDNA samplers and canopy rafts uncover the rich biodiversity of these complex ecosystems while revealing the effects of human activity on nature and climate change. On November 15, 2024, after five years of intensive research and competition, the ETHBiodivX team, which included TU Delft Aerospace researchers Salua Hamaza and Georg Strunck, achieved an outstanding milestone: winning the XPRIZE Rainforest Bonus Prize for outstanding effort in co-developing inclusive technology for nature conservation. The goal: create automated technology and methods to gain near real-time insights about biodiversity – providing necessary data that can inform conservation action and policy, support sustainable bioeconomies, and empower Indigenous Peoples and local communities who are the primary protectors and knowledge holders of the planet’s tropical rainforests. The ETHBiodivX team, made of experts in Robotics, eDNA, and Data Insights, is tackling the massive challenge of automating and streamlining the way we monitor ecosystems. Leading the Robotics division, a collaboration between TU Delft’s Prof. Salua Hamaza, ETH Zurich’s Prof. Stefano Mintchev and Aarhus University’s Profs. Claus Melvad and Toke Thomas Høye, is developing cutting-edge robotic solutions to gather ecology and biology data autonomously. “We faced the immense challenge of deploying robots in the wild -- and not just any outdoor environment but one of the most demanding and uncharted: the wet rainforests. This required extraordinary efforts to ensure robustness and reliability, pushing the boundaries of what the hardware could achieve for autonomous data collection of images, sounds, and eDNA, in the Amazon” says prof. Hamaza. “Ultimately, this technology will be available to Indigenous communities as a tool to better understand the forest's ongoing changes in biodiversity, which provide essential resources as food and shelter to the locals.” . . . .

Moving the Closet

You simply cannot miss it, it is big and magenta: the Pink Closet . On 12 November 2024 the Pink Closet will head to the Main Hall of the TU Delft Library for the first time! The Pink Closet will take its place at the Nook, where it will feature as part of the Studium Generale programme on loneliness. More information on events that coincide with and incorporate the Pink Closet at TU Delft Library will soon be available on the website of Studium Generale .

Green ammonia remains a challenge, but researchers make significant progress

The production of ammonia, essential for fertiliser production, is responsible for almost 1.5% of global carbon emissions. This needs to be greener, which is why researchers have been looking for sustainable alternatives for years.

"Measuring brain activity through the skull with ultrasound opens new doors"

PhD Candidate Rick Waasdorp is looking for ways to correct the distortion caused by the skull when using Ultrasound technology. ‘’My goal is to develop an adaptive method for skull corrections that automatically measures the skull of new patients.’’

NWO funding for flexible power demand in electrically driven industry

NWO is funding two projects to explore ways to make the power demand of industry more flexible, allowing it to better align with future energy supplies. One of these projects, “DEFLAME,” is led by Machteld van den Broek from TU Delft.

Students Amos Yusuf, Mick Dam & Bas Brouwer winners of Mekel Prize 2024

Master students Amos Yusuf, from the ME faculty (Mick Dam, from the EEMCS faculty and graduate Bas Brouwer have won the Mekel Prize 2024 for the best extra scientific activity at TU Delft: the development of an initiative that brings master students into the classroom teaching sciences to the younger generations. The prize was ceremonially awarded by prof Tim van den Hagen on 13 November after the Van Hasselt Lecture at the Prinsenhof, Delft. They received a statue of Professor Jan Mekel and 1.500,- to spend on their project. Insights into climate change are being openly doubted. Funding for important educational efforts and research are being withdrawn. Short clips – so called “reels” – on Youtube and TikTok threaten to simplify complex political and social problems. AI fakes befuddle what is true and what is not. The voices of science that contribute to those discussion with modesty, careful argument and scepticism, are drowned in noise. This poses a threat for universities like TU Delft, who strive to increase student numbers, who benefit from diverse student populations and aim to pass on their knowledge and scientific virtues to the next generation. It is, therefore, alarming that student enrolments to Bachelor and Master Programs at TU Delft have declined in the past year. Students in front of the class The project is aimed to make the sciences more appealing to the next generation. They have identified the problem that students tend miss out on the opportunity of entering a higher education trajectory in the Beta sciences – because they have a wrong picture of such education. In their mind, they depict it as boring and dry. In his pilot lecture at the Stanislas VMBO in Delft, Amos Yusuf has successfully challenged this image. He shared his enthusiasm for the field of robotics and presented himself as a positive role model to the pupils. And in return the excitement of the high school students is palpable in the videos and pictures from the day. The spark of science fills their eyes. Bas Brouwer Mick Dam are the founders of NUVO – the platform that facilitates the engagement of Master Students in high school education in Delft Their efforts offer TU Delft Master Students a valuable learning moment: By sharing insights from their fields with pupils at high school in an educational setting, our students can find identify their own misunderstandings of their subject, learn to speak in front of non-scientific audiences and peak into education as a work field they themselves might not have considered. An extraordinary commitment According to the Mekel jury, the project scored well on all the criteria (risk mitigation, inclusiveness, transparency and societal relevance). However, it was the extraordinary commitment of Amos who was fully immersed during his Master Project and the efforts of Brouwer and Dam that brought together teaching and research which is integral to academic culture that made the project stand out. About the Mekel Prize The Mekel Prize will be awarded to the most socially responsible research project or extra-scientific activity (e.g. founding of an NGO or organization, an initiative or realization of an event or other impactful project) by an employee or group of employees of TU Delft – projects that showcase in an outstanding fashion that they have been committed from the beginning to relevant moral and societal values and have been aware of and tried to mitigate as much as possible in innovative ways the risks involved in their research. The award recognizes such efforts and wants to encourage the responsible development of science and technology at TU Delft in the future. For furthermore information About the project: https://www.de-nuvo.nl/video-robotica-pilot/ About the Mekel Prize: https://www.tudelft.nl/en/tpm/our-faculty/departments/values-technology-and-innovation/sections/ethics-philosophy-of-technology/mekel-prize

The ENHANCE Diversity Seed Fund

Are you a student at TU Delft or another ENHANCE university with a passion for promoting diversity and inclusion? The ENHANCE Diversity Seed Fund is your chance to turn that passion into action. ENHANCE provides funding to support innovative, student-led projects that address key challenges related to inclusion and diversity within our academic communities. Key Details: Funding Available: Up to 1500 Euros per project in the 1st round! Eligibility: Students from ENHANCE member universities. Staff can also join student-led initiatives. Application Deadline: 8 January 2025. More information: Join the online Information Event on the 26 November 2024 16:00-17:00 CET on Zoom . More information: enhanceuniversity.eu/diversity/diversityseedfund/

New catheter technology promises safer and more efficient treatment of blood vessels

Each year, more than 200 million catheters are used worldwide to treat vascular diseases, including heart disease and artery stenosis. When navigating into blood vessels, friction between the catheter and the vessel wall can cause major complications. With a new innovative catheter technology, Mostafa Atalla and colleagues can change the friction from having grip to completely slippery with the flick of a switch. Their design improves the safety and efficiency of endovascular procedures. The findings have been published in IEEE. Catheter with variable friction The prototype of the new catheter features advanced friction control modules to precisely control the friction between the catheter and the vessel wall. The friction is modulated via ultrasonic vibrations, which overpressure the thin fluid layer. This innovative variable friction technology makes it possible to switch between low friction for smooth navigation through the vessel and high friction for optimal stability during the procedure. In a proof-of-concept, Atalla and his team show that the prototype significantly reduces friction, averaging 60% on rigid surfaces and 11% on soft surfaces. Experiments on animal aortic tissue confirm the promising results of this technology and its potential for medical applications. Fully assembled catheters The researchers tested the prototype during friction experiments on different tissue types. They are also investigating how the technology can be applied to other procedures, such as bowel interventions. More information Publicatie DOI : 10.1109/TMRB.2024.3464672 Toward Variable-Friction Catheters Using Ultrasonic Lubrication | IEEE Journals & Magazine | IEEE Xplore Mostafa Atalla: m.a.a.atalla@tudelft.nl Aimee Sakes: a.sakes@tudelft.nl Michaël Wiertlewski: m.wiertlewski@tudelft.nl Would you like to know more and/or attend a demonstration of the prototype please contact me: Fien Bosman, press officer Health TU Delft: f.j.bosman@tudelft.nl/ 0624953733

Design and imagination as essential tools during the climate crisis

In Nature Partner Journals, ten researchers advocate the use of imagination in tackling the climate crisis. They focus specifically on urbanising river deltas, which are of great social and economic importance and highly vulnerable to climate change. "We scientists should not merely outline doomsday scenarios," says Professor Chris Zevenbergen. "Create a vision for people to believe in and work towards.”

How comfortable are cargo bikes actually for children?

It’s impossible to imagine the Dutch street scene without the cargo bike. It’s ideal for transporting goods and especially popular for shuttling children from A to B. Surprisingly, however, no real research has been done on the comfort of children during cargo bike rides. Mechanical engineering students Jelmer, Renate, Dirk-Jan, Santo and Alexander set out to change this. The final project for their bachelor’s degree is the first step in this unexplored area of research.

Inaugural address: machine optimisation key to more efficient logistics system

The processing and transport of materials can be made much more efficient, says TU Delft professor Dingena Schott in her inaugural address, ‘Advancing Transport and Processing: from Model to Impact’. She will deliver her address on 15 November. Her research focuses on the interaction between machines and materials, with a special emphasis on granular materials.

FAST University Fund invites all TU Delft students

FAST University Fund invites all TU Delft students to apply for the Ambitious Project Grant or the Event Grant of up to €15.000!

Education demonstration in Utrecht cancelled

Safety cannot be guaranteed In our post of 22 October , we announced that students and staff of TU Delft will have the opportunity to take part in protests against the cabinet's plans to cut higher education. Today it has been announced that the demonstration against the cuts to higher education and science on 14 November in Utrecht has been cancelled because the safety of the demonstrators cannot be guaranteed. Read the reaction of Universiteiten van Nederland to the cancellation of the education demonstration in Utrecht (Dutch only).

Young Investigator Award for Gabrielle Laloy-Borgna

Gabrielle has won the technical Young Investigator Award at Euroson 2024 (congress of the European Federation of Ultrasound Societies in Medicine and Biology) with her presentation entitled: “Ultrasound imaging in bones: tissue characterization, anatomical images
and blood flow measurements”.

Ilaria Orsi joined ImPhys as PhD student

Ilaria started her PhD program in the Renaud group about ultrasound imaging inside bones, contributing to the advancement of such non-invasive technique to characterize tissue composition and to quantify blood flow.

First prize for ZhenZhen Wu at the 2024 NWO Biophysics poster awards

ZhenZhen Wu's poster, “Absolute Voltage Imaging in Developing Zebrafish,” won first prize in the 2024 NWO Biophysics poster awards, competing against over 150 posters. The BioPM Poster Prizes are awarded to the best posters presented at the NWO Biophysics Conference, and the winners are selected by a jury. ZhenZhen Wu z.wu-3@tudelft.nl