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Thesis Defence Barend Klitsie

Thesis Defence Barend Klitsie 16 September 2021 15:00 till 17:00 - By: Communication | Add to my calendar On Thursday 16 September 2021 , Barend Klitsie will defend his thesis ‘Overcoming the Valley of Death in a Service Organisation: Designing Innovation Implementation’. The defence will take place at 15.00 in TU Delft’s Aula. Read Barend's thesis here . Thesis summary Many large and mature organisations struggle to innovate sustainably, in part because of their rigid structures and processes that maintain the status quo. To overcome this, organisations increasingly deploy ‘innovation hubs’. Innovation hubs are partially independent physical and managerial spaces intended as safe havens for exploratory activities. Examples of hubs are Xerox's’ PARC and Google X ‘the Moonshot Factory’. These are spaces where innovators find freedom to challenge the status quo and where there is space to consider alternatives, to experiment and to learn. However, many service organisations (such as airlines and banks) are finding that innovative concepts from these hubs rarely get implemented and integrated into the operation. This gap that exists between concept generation and implementation is called the ‘Valley of Death’. In this research, I explore how the Valley of Death manifests in service organisations, identify barriers that contribute to the Valley of Death and investigate how design practices can help mitigate the VoD and promote implementation. The study was performed using an Action Research approach. For 14 months, I embedded at a large airline and engaged with employees from different levels of the organisation in action cycles and collective reflection. The data gathered during this period informed four sets of insights. For example, I found that the metaphor of a singular ‘valley’ between two contributing units appears erroneous, as implementation challenges exceed the dichotomous relationship between design and production. I also found, that when there is no ‘Shadow of the Future’ and when hubs have limited access to resources, they struggle to mitigate the VoD. One principal contribution to literature is the reconceptualisation of service innovation implementation. Instead of three sequential phases, ‘elaboration’, ‘championing’ and ‘production’ may be viewed as three reiterating micro-processes. The findings also add to a growing body of knowledge that considers the role of institutions in realising (service) innovation. Finally, insights from this study suggest a complicated relationship between design innovation and the successful implementation of these innovations, which I call the ‘Design Implementation Paradox’. Above all, this research emphasises the limits of the ‘rogue innovator’ narrative and provides principles for organisational leaders of service organisations that face transformation to mitigate their dependence on innovation champions and instead design organisational infrastructure that facilitates innovation implementation. Barend Klitsie +31614027257 j.b.klitsie@tudelft.nl Room B-4-140 Present on: Fridays "Build the thing right, build the right thing and build it fast." linkedin Sicco Santema +31 (0)15 27 83076 S.C.Santema@tudelft.nl Room B-4-150 linkedin pure Christine De Lille +31 (0)15 27 81224 c.s.h.delille@tudelft.nl Room: B-4-090 "Smile ;-)" linkedin pure Rebecca Price +31 (0)6 82809600 +31 15 27 89492 r.a.price@tudelft.nl Room B-4-140 Present on: Mon-Tue-Wed-Thu-Fri linkedin pure

Creative Facilitation

Creativity and creative collaboration in product innovation Creative Facilitation is the art of leading a team through a creative process in order to solve problems or generate new, shared visions and opportunities for organizations. Getting everyone on the same page in an open and trustful atmosphere of creative collaboration demands special care and attention. Date 13 and 14 Oktober 2021 Group size 10-16 participants Location Industrial Design Engineering, TU Delft Deadline 4 Oktober 2021 Throwing ideas about in a quick brainstorm session is often based on memory and logic, and with the right experts this often does the trick. However, when facing more complex design issues, or in cases where shared understanding is required, Creative Facilitation offers an important added value when addressing these issues. Creative Facilitation uses the fundamental concepts of Industrial Design Engineering to create and elaborate ideas into workable solutions. Curriculum In this Master Class, we address these issues from the point of view of designing and leading creative processes as a creative facilitator. Learning Objectives During this master class, you will learn to: create an atmosphere of trust, and achieve so-called ‘suspension of disbelief’; design and run creative processes for specific problems or issues; inventorise and redefine problems and objectives in context. I used these tools in practice right away. ― Participant The class provided very useful methods and insightful feedback. ― Participant Speaker Marc Tassoul Marc Tassoul is lecturer in Creativity and Creative facilitation at IDE, TU Delft. He has a vast experience in running workshops and sharing his knowledge and insights via presentations and publications. Programme Please note: this Master Class has an evening program on the first day. Day 1 Day 2 9:00 Welcome and coffee 9:30 Introduction Who's Who Overview Programme Objectives Expectations 10:15 General overview Creative Facilitation Creative Process Conditions and basic rules Suspension of disbelief Relating and naming / vision in three 11:15 Typical issues for Creative Facilitation - problems and opportunities Interactive session with participant input What kind of questions could one face as a Creative Facilitator? Short intro on problem definition 12:30 Lunch at the Faculty of Industrial Design Engineering 13:30 Example Session - detailing all the steps Learning by doing - going through a typical Creative Facilitation process step by step 15:30 A multitude of techniques for idea generation 17:30 Dinner 19:00 Learnings from practice Alternative experience more 'exotic' idea generation techniques methaphor, guided fantasy, creating shared vision 21:30 End of the first day 9:30 Start New thoughts, ideas and expectations for this second day 10:00 Process design Deciding on example cases to work on in groups Sharing these plans and comments 11:15 First part of session Problem analysis and problem redefinition 12:30 Lunch at Art Centre, Delft 13:30 Lecture on Group dynamics & the facilitator Facilitation as a leadership style / process consulting 14:30 Second part of session Idea generation & selection Acceptance finding & presentation 16:00 Learnings Sharing experiences of these sessions Reflection & Recommendations 16:30 Closure and Drinks Q&A Checking outcomes with expectations What's next? Practical Information How to prepare? No preparation required. Materials Hand-outs of all lectures will be provided with space for personal notes. All materials provided are included in the course fee. Participants will receive the book 'Creative Facilitation' by Marc Tassoul. The Class itself The first day will be oriented towards introducing approaches and techniques, supported by exercises. The second day will be more oriented towards Experiental Learning and Reflection in Practice. After the course Two months after the course, a pre-set consultation timeslot will be offered to all participants to share experiences and ask questions to the IDE Master Class. The format and the timing will be discussed with the participants during the IDE Master Class. Costs Master Class € 950 standard € 850 for members of BNO, KIVI IO, HumanFactorsNL € 750 for IDE alumni Courses are VAT-free Lunch, drinks, material and book are included Reduction € 100 for each additional Master Class per organisation in 2023 € 100 if you register before 01 March

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Students Amos Yusuf, Mick Dam & Bas Brouwer winners of Mekel Prize 2024

Master students Amos Yusuf, from the ME faculty (Mick Dam, from the EEMCS faculty and graduate Bas Brouwer have won the Mekel Prize 2024 for the best extra scientific activity at TU Delft: the development of an initiative that brings master students into the classroom teaching sciences to the younger generations. The prize was ceremonially awarded by prof Tim van den Hagen on 13 November after the Van Hasselt Lecture at the Prinsenhof, Delft. They received a statue of Professor Jan Mekel and 1.500,- to spend on their project. Insights into climate change are being openly doubted. Funding for important educational efforts and research are being withdrawn. Short clips – so called “reels” – on Youtube and TikTok threaten to simplify complex political and social problems. AI fakes befuddle what is true and what is not. The voices of science that contribute to those discussion with modesty, careful argument and scepticism, are drowned in noise. This poses a threat for universities like TU Delft, who strive to increase student numbers, who benefit from diverse student populations and aim to pass on their knowledge and scientific virtues to the next generation. It is, therefore, alarming that student enrolments to Bachelor and Master Programs at TU Delft have declined in the past year. Students in front of the class The project is aimed to make the sciences more appealing to the next generation. They have identified the problem that students tend miss out on the opportunity of entering a higher education trajectory in the Beta sciences – because they have a wrong picture of such education. In their mind, they depict it as boring and dry. In his pilot lecture at the Stanislas VMBO in Delft, Amos Yusuf has successfully challenged this image. He shared his enthusiasm for the field of robotics and presented himself as a positive role model to the pupils. And in return the excitement of the high school students is palpable in the videos and pictures from the day. The spark of science fills their eyes. Bas Brouwer Mick Dam are the founders of NUVO – the platform that facilitates the engagement of Master Students in high school education in Delft Their efforts offer TU Delft Master Students a valuable learning moment: By sharing insights from their fields with pupils at high school in an educational setting, our students can find identify their own misunderstandings of their subject, learn to speak in front of non-scientific audiences and peak into education as a work field they themselves might not have considered. An extraordinary commitment According to the Mekel jury, the project scored well on all the criteria (risk mitigation, inclusiveness, transparency and societal relevance). However, it was the extraordinary commitment of Amos who was fully immersed during his Master Project and the efforts of Brouwer and Dam that brought together teaching and research which is integral to academic culture that made the project stand out. About the Mekel Prize The Mekel Prize will be awarded to the most socially responsible research project or extra-scientific activity (e.g. founding of an NGO or organization, an initiative or realization of an event or other impactful project) by an employee or group of employees of TU Delft – projects that showcase in an outstanding fashion that they have been committed from the beginning to relevant moral and societal values and have been aware of and tried to mitigate as much as possible in innovative ways the risks involved in their research. The award recognizes such efforts and wants to encourage the responsible development of science and technology at TU Delft in the future. For furthermore information About the project: https://www.de-nuvo.nl/video-robotica-pilot/ About the Mekel Prize: https://www.tudelft.nl/en/tpm/our-faculty/departments/values-technology-and-innovation/sections/ethics-philosophy-of-technology/mekel-prize

New catheter technology promises safer and more efficient treatment of blood vessels

Each year, more than 200 million catheters are used worldwide to treat vascular diseases, including heart disease and artery stenosis. When navigating into blood vessels, friction between the catheter and the vessel wall can cause major complications. With a new innovative catheter technology, Mostafa Atalla and colleagues can change the friction from having grip to completely slippery with the flick of a switch. Their design improves the safety and efficiency of endovascular procedures. The findings have been published in IEEE. Catheter with variable friction The prototype of the new catheter features advanced friction control modules to precisely control the friction between the catheter and the vessel wall. The friction is modulated via ultrasonic vibrations, which overpressure the thin fluid layer. This innovative variable friction technology makes it possible to switch between low friction for smooth navigation through the vessel and high friction for optimal stability during the procedure. In a proof-of-concept, Atalla and his team show that the prototype significantly reduces friction, averaging 60% on rigid surfaces and 11% on soft surfaces. Experiments on animal aortic tissue confirm the promising results of this technology and its potential for medical applications. Fully assembled catheters The researchers tested the prototype during friction experiments on different tissue types. They are also investigating how the technology can be applied to other procedures, such as bowel interventions. More information Publicatie DOI : 10.1109/TMRB.2024.3464672 Toward Variable-Friction Catheters Using Ultrasonic Lubrication | IEEE Journals & Magazine | IEEE Xplore Mostafa Atalla: m.a.a.atalla@tudelft.nl Aimee Sakes: a.sakes@tudelft.nl Michaël Wiertlewski: m.wiertlewski@tudelft.nl Would you like to know more and/or attend a demonstration of the prototype please contact me: Fien Bosman, press officer Health TU Delft: f.j.bosman@tudelft.nl/ 0624953733

A key solution to grid congestion

On behalf of the TU Delft PowerWeb Institute, researchers Kenneth Brunninx and Simon Tindemans are handing over a Position Paper to the Dutch Parliament on 14 November 2024, with a possible solution to the major grid capacity problems that are increasingly cropping up in the Netherlands. The Netherlands is unlikely to meet the 2030 climate targets, and one of the reasons for this is that large industry cannot switch to electricity fast enough, partly because of increasingly frequent problems around grid capacity and grid congestion. In all likelihood, those problems will actually increase this decade before they can decrease, the researchers argue. The solution offered by the TU Delft PowerWeb Institute researchers is the ‘flexible backstop’. With a flexible backstop, the current capacity of the power grid can be used more efficiently without sacrificing safety or reliability. A flexible backstop is a safety mechanism that automatically and quickly reduces the amount of electricity that an electric unit can draw from the grid (an electric charging station or a heat pump) or deliver (a PV installation). It is a small device connected or built into an electrical unit, such as a charging station or heat pump, that ‘communicates’ with the distribution network operator. In case of extreme stress on the network, the network operator sends a signal to the device to limit the amount of power. Germany recently introduced a similar system with electric charging stations. The backstop would be activated only in periods of acute congestion problems and could help prevent the last resort measure, which is cutting off electricity to users. ‘Upgrading the electricity network remains essential, but in practice it will take years. So there is a need for short-term solutions that can be integrated into long-term planning. We, the members of the TU Delft PowerWeb Institute, call on the government, network operators and regulator to explore the flexible backstop as an additional grid security measure,’ they said. The entire Paper can be read here . Kenneth Brunninx Associate Professor at the Faculty of Engineering, Governance and Management, where he uses quantitative models to evaluate energy policy and market design with the aim of reducing CO2 emissions. Simon Tindemans is Associate Professor in the Intelligent Electrical Power Grids group at Faculty of Electrical Engineering, Mathematics and Computer Science. His research interests include uncertainty and risk management for power grids. TU Delft PowerWeb Institute is a community of researchers who are investigating how to make renewable energy systems reliable, future proof and accessible to everyone.