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Thesis Defence Barend Klitsie

Thesis Defence Barend Klitsie 16 September 2021 15:00 till 17:00 - By: Communication | Add to my calendar On Thursday 16 September 2021 , Barend Klitsie will defend his thesis ‘Overcoming the Valley of Death in a Service Organisation: Designing Innovation Implementation’. The defence will take place at 15.00 in TU Delft’s Aula. Read Barend's thesis here . Thesis summary Many large and mature organisations struggle to innovate sustainably, in part because of their rigid structures and processes that maintain the status quo. To overcome this, organisations increasingly deploy ‘innovation hubs’. Innovation hubs are partially independent physical and managerial spaces intended as safe havens for exploratory activities. Examples of hubs are Xerox's’ PARC and Google X ‘the Moonshot Factory’. These are spaces where innovators find freedom to challenge the status quo and where there is space to consider alternatives, to experiment and to learn. However, many service organisations (such as airlines and banks) are finding that innovative concepts from these hubs rarely get implemented and integrated into the operation. This gap that exists between concept generation and implementation is called the ‘Valley of Death’. In this research, I explore how the Valley of Death manifests in service organisations, identify barriers that contribute to the Valley of Death and investigate how design practices can help mitigate the VoD and promote implementation. The study was performed using an Action Research approach. For 14 months, I embedded at a large airline and engaged with employees from different levels of the organisation in action cycles and collective reflection. The data gathered during this period informed four sets of insights. For example, I found that the metaphor of a singular ‘valley’ between two contributing units appears erroneous, as implementation challenges exceed the dichotomous relationship between design and production. I also found, that when there is no ‘Shadow of the Future’ and when hubs have limited access to resources, they struggle to mitigate the VoD. One principal contribution to literature is the reconceptualisation of service innovation implementation. Instead of three sequential phases, ‘elaboration’, ‘championing’ and ‘production’ may be viewed as three reiterating micro-processes. The findings also add to a growing body of knowledge that considers the role of institutions in realising (service) innovation. Finally, insights from this study suggest a complicated relationship between design innovation and the successful implementation of these innovations, which I call the ‘Design Implementation Paradox’. Above all, this research emphasises the limits of the ‘rogue innovator’ narrative and provides principles for organisational leaders of service organisations that face transformation to mitigate their dependence on innovation champions and instead design organisational infrastructure that facilitates innovation implementation. Barend Klitsie +31614027257 j.b.klitsie@tudelft.nl Room B-4-140 Present on: Fridays "Build the thing right, build the right thing and build it fast." linkedin Sicco Santema +31 (0)15 27 83076 S.C.Santema@tudelft.nl Room B-4-150 linkedin pure Christine De Lille +31 (0)15 27 81224 c.s.h.delille@tudelft.nl Room: B-4-090 "Smile ;-)" linkedin pure Rebecca Price +31 (0)6 82809600 +31 15 27 89492 r.a.price@tudelft.nl Room B-4-140 Present on: Mon-Tue-Wed-Thu-Fri linkedin pure

Creative Facilitation

Creativity and creative collaboration in product innovation Creative Facilitation is the art of leading a team through a creative process in order to solve problems or generate new, shared visions and opportunities for organizations. Getting everyone on the same page in an open and trustful atmosphere of creative collaboration demands special care and attention. Date 13 and 14 Oktober 2021 Group size 10-16 participants Location Industrial Design Engineering, TU Delft Deadline 4 Oktober 2021 Throwing ideas about in a quick brainstorm session is often based on memory and logic, and with the right experts this often does the trick. However, when facing more complex design issues, or in cases where shared understanding is required, Creative Facilitation offers an important added value when addressing these issues. Creative Facilitation uses the fundamental concepts of Industrial Design Engineering to create and elaborate ideas into workable solutions. Curriculum In this Master Class, we address these issues from the point of view of designing and leading creative processes as a creative facilitator. Learning Objectives During this master class, you will learn to: create an atmosphere of trust, and achieve so-called ‘suspension of disbelief’; design and run creative processes for specific problems or issues; inventorise and redefine problems and objectives in context. I used these tools in practice right away. ― Participant The class provided very useful methods and insightful feedback. ― Participant Speaker Marc Tassoul Marc Tassoul is lecturer in Creativity and Creative facilitation at IDE, TU Delft. He has a vast experience in running workshops and sharing his knowledge and insights via presentations and publications. Programme Please note: this Master Class has an evening program on the first day. Day 1 Day 2 9:00 Welcome and coffee 9:30 Introduction Who's Who Overview Programme Objectives Expectations 10:15 General overview Creative Facilitation Creative Process Conditions and basic rules Suspension of disbelief Relating and naming / vision in three 11:15 Typical issues for Creative Facilitation - problems and opportunities Interactive session with participant input What kind of questions could one face as a Creative Facilitator? Short intro on problem definition 12:30 Lunch at the Faculty of Industrial Design Engineering 13:30 Example Session - detailing all the steps Learning by doing - going through a typical Creative Facilitation process step by step 15:30 A multitude of techniques for idea generation 17:30 Dinner 19:00 Learnings from practice Alternative experience more 'exotic' idea generation techniques methaphor, guided fantasy, creating shared vision 21:30 End of the first day 9:30 Start New thoughts, ideas and expectations for this second day 10:00 Process design Deciding on example cases to work on in groups Sharing these plans and comments 11:15 First part of session Problem analysis and problem redefinition 12:30 Lunch at Art Centre, Delft 13:30 Lecture on Group dynamics & the facilitator Facilitation as a leadership style / process consulting 14:30 Second part of session Idea generation & selection Acceptance finding & presentation 16:00 Learnings Sharing experiences of these sessions Reflection & Recommendations 16:30 Closure and Drinks Q&A Checking outcomes with expectations What's next? Practical Information How to prepare? No preparation required. Materials Hand-outs of all lectures will be provided with space for personal notes. All materials provided are included in the course fee. Participants will receive the book 'Creative Facilitation' by Marc Tassoul. The Class itself The first day will be oriented towards introducing approaches and techniques, supported by exercises. The second day will be more oriented towards Experiental Learning and Reflection in Practice. After the course Two months after the course, a pre-set consultation timeslot will be offered to all participants to share experiences and ask questions to the IDE Master Class. The format and the timing will be discussed with the participants during the IDE Master Class. Costs Master Class € 950 standard € 850 for members of BNO, KIVI IO, HumanFactorsNL € 750 for IDE alumni Courses are VAT-free Lunch, drinks, material and book are included Reduction € 100 for each additional Master Class per organisation in 2023 € 100 if you register before 01 March

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Thesis Defence Barend Klitsie

Thesis Defence Barend Klitsie 16 September 2021 15:00 till 17:00 - By: Communication | Add to my calendar On Thursday 16 September 2021 , Barend Klitsie will defend his thesis ‘Overcoming the Valley of Death in a Service Organisation: Designing Innovation Implementation’. The defence will take place at 15.00 in TU Delft’s Aula. Read Barend's thesis here . Thesis summary Many large and mature organisations struggle to innovate sustainably, in part because of their rigid structures and processes that maintain the status quo. To overcome this, organisations increasingly deploy ‘innovation hubs’. Innovation hubs are partially independent physical and managerial spaces intended as safe havens for exploratory activities. Examples of hubs are Xerox's’ PARC and Google X ‘the Moonshot Factory’. These are spaces where innovators find freedom to challenge the status quo and where there is space to consider alternatives, to experiment and to learn. However, many service organisations (such as airlines and banks) are finding that innovative concepts from these hubs rarely get implemented and integrated into the operation. This gap that exists between concept generation and implementation is called the ‘Valley of Death’. In this research, I explore how the Valley of Death manifests in service organisations, identify barriers that contribute to the Valley of Death and investigate how design practices can help mitigate the VoD and promote implementation. The study was performed using an Action Research approach. For 14 months, I embedded at a large airline and engaged with employees from different levels of the organisation in action cycles and collective reflection. The data gathered during this period informed four sets of insights. For example, I found that the metaphor of a singular ‘valley’ between two contributing units appears erroneous, as implementation challenges exceed the dichotomous relationship between design and production. I also found, that when there is no ‘Shadow of the Future’ and when hubs have limited access to resources, they struggle to mitigate the VoD. One principal contribution to literature is the reconceptualisation of service innovation implementation. Instead of three sequential phases, ‘elaboration’, ‘championing’ and ‘production’ may be viewed as three reiterating micro-processes. The findings also add to a growing body of knowledge that considers the role of institutions in realising (service) innovation. Finally, insights from this study suggest a complicated relationship between design innovation and the successful implementation of these innovations, which I call the ‘Design Implementation Paradox’. Above all, this research emphasises the limits of the ‘rogue innovator’ narrative and provides principles for organisational leaders of service organisations that face transformation to mitigate their dependence on innovation champions and instead design organisational infrastructure that facilitates innovation implementation. Barend Klitsie +31614027257 j.b.klitsie@tudelft.nl Room B-4-140 Present on: Fridays "Build the thing right, build the right thing and build it fast." linkedin Sicco Santema +31 (0)15 27 83076 S.C.Santema@tudelft.nl Room B-4-150 linkedin pure Christine De Lille +31 (0)15 27 81224 c.s.h.delille@tudelft.nl Room: B-4-090 "Smile ;-)" linkedin pure Rebecca Price +31 (0)6 82809600 +31 15 27 89492 r.a.price@tudelft.nl Room B-4-140 Present on: Mon-Tue-Wed-Thu-Fri linkedin pure

Creative Facilitation

Creativity and creative collaboration in product innovation Creative Facilitation is the art of leading a team through a creative process in order to solve problems or generate new, shared visions and opportunities for organizations. Getting everyone on the same page in an open and trustful atmosphere of creative collaboration demands special care and attention. Date 13 and 14 Oktober 2021 Group size 10-16 participants Location Industrial Design Engineering, TU Delft Deadline 4 Oktober 2021 Throwing ideas about in a quick brainstorm session is often based on memory and logic, and with the right experts this often does the trick. However, when facing more complex design issues, or in cases where shared understanding is required, Creative Facilitation offers an important added value when addressing these issues. Creative Facilitation uses the fundamental concepts of Industrial Design Engineering to create and elaborate ideas into workable solutions. Curriculum In this Master Class, we address these issues from the point of view of designing and leading creative processes as a creative facilitator. Learning Objectives During this master class, you will learn to: create an atmosphere of trust, and achieve so-called ‘suspension of disbelief’; design and run creative processes for specific problems or issues; inventorise and redefine problems and objectives in context. I used these tools in practice right away. ― Participant The class provided very useful methods and insightful feedback. ― Participant Speaker Marc Tassoul Marc Tassoul is lecturer in Creativity and Creative facilitation at IDE, TU Delft. He has a vast experience in running workshops and sharing his knowledge and insights via presentations and publications. Programme Please note: this Master Class has an evening program on the first day. Day 1 Day 2 9:00 Welcome and coffee 9:30 Introduction Who's Who Overview Programme Objectives Expectations 10:15 General overview Creative Facilitation Creative Process Conditions and basic rules Suspension of disbelief Relating and naming / vision in three 11:15 Typical issues for Creative Facilitation - problems and opportunities Interactive session with participant input What kind of questions could one face as a Creative Facilitator? Short intro on problem definition 12:30 Lunch at the Faculty of Industrial Design Engineering 13:30 Example Session - detailing all the steps Learning by doing - going through a typical Creative Facilitation process step by step 15:30 A multitude of techniques for idea generation 17:30 Dinner 19:00 Learnings from practice Alternative experience more 'exotic' idea generation techniques methaphor, guided fantasy, creating shared vision 21:30 End of the first day 9:30 Start New thoughts, ideas and expectations for this second day 10:00 Process design Deciding on example cases to work on in groups Sharing these plans and comments 11:15 First part of session Problem analysis and problem redefinition 12:30 Lunch at Art Centre, Delft 13:30 Lecture on Group dynamics & the facilitator Facilitation as a leadership style / process consulting 14:30 Second part of session Idea generation & selection Acceptance finding & presentation 16:00 Learnings Sharing experiences of these sessions Reflection & Recommendations 16:30 Closure and Drinks Q&A Checking outcomes with expectations What's next? Practical Information How to prepare? No preparation required. Materials Hand-outs of all lectures will be provided with space for personal notes. All materials provided are included in the course fee. Participants will receive the book 'Creative Facilitation' by Marc Tassoul. The Class itself The first day will be oriented towards introducing approaches and techniques, supported by exercises. The second day will be more oriented towards Experiental Learning and Reflection in Practice. After the course Two months after the course, a pre-set consultation timeslot will be offered to all participants to share experiences and ask questions to the IDE Master Class. The format and the timing will be discussed with the participants during the IDE Master Class. Costs Master Class € 950 standard € 850 for members of BNO, KIVI IO, HumanFactorsNL € 750 for IDE alumni Courses are VAT-free Lunch, drinks, material and book are included Reduction € 100 for each additional Master Class per organisation in 2023 € 100 if you register before 01 March
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TU Delft jointly wins XPRIZE Rainforest drone competition in Brazil

TU Delft jointly wins in the XPRIZE Rainforest competition in the Amazon, Brazil Imagine using rapid and autonomous robot technology for research into the green and humid lungs of our planet; our global rainforests. Drones that autonomously deploy eDNA samplers and canopy rafts uncover the rich biodiversity of these complex ecosystems while revealing the effects of human activity on nature and climate change. On November 15, 2024, after five years of intensive research and competition, the ETHBiodivX team, which included TU Delft Aerospace researchers Salua Hamaza and Georg Strunck, achieved an outstanding milestone: winning the XPRIZE Rainforest Bonus Prize for outstanding effort in co-developing inclusive technology for nature conservation. The goal: create automated technology and methods to gain near real-time insights about biodiversity – providing necessary data that can inform conservation action and policy, support sustainable bioeconomies, and empower Indigenous Peoples and local communities who are the primary protectors and knowledge holders of the planet’s tropical rainforests. The ETHBiodivX team, made of experts in Robotics, eDNA, and Data Insights, is tackling the massive challenge of automating and streamlining the way we monitor ecosystems. Leading the Robotics division, a collaboration between TU Delft’s Prof. Salua Hamaza, ETH Zurich’s Prof. Stefano Mintchev and Aarhus University’s Profs. Claus Melvad and Toke Thomas Høye, is developing cutting-edge robotic solutions to gather ecology and biology data autonomously. “We faced the immense challenge of deploying robots in the wild -- and not just any outdoor environment but one of the most demanding and uncharted: the wet rainforests. This required extraordinary efforts to ensure robustness and reliability, pushing the boundaries of what the hardware could achieve for autonomous data collection of images, sounds, and eDNA, in the Amazon” says prof. Hamaza. “Ultimately, this technology will be available to Indigenous communities as a tool to better understand the forest's ongoing changes in biodiversity, which provide essential resources as food and shelter to the locals.” . . . .

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